If your printer shows a solid WiFi connection but jobs never arrive, the printer and computer are usually not actually on the same network.
Confirm both devices are on the exact same WiFi network (not a guest network), then remove and re-add the printer in your system settings.
Common Reasons my printer connected to wifi but not printing
A guest network mismatch
Guest WiFi networks are often isolated from each other, so devices can't discover each other even with internet access.
A stale printer entry
Your computer may be holding an old IP address for the printer that no longer matches.
Firewall or router isolation settings
Some routers include "AP isolation" features that block devices from talking to each other.
Quick Checks Before Troubleshooting
- Compare the exact WiFi network name on both the printer's screen and your computer.
- Check whether "client isolation" or "AP isolation" is enabled in your router settings.
- Try printing from a different device on the same network.
1. Confirm the Same Network
Check the exact network name on the printer's display against your computer's WiFi settings.
2. Remove and Re-Add the Printer
Deleting the printer and searching for it again refreshes its saved IP address.
3. Disable AP/Client Isolation
In your router's admin panel, turn off any isolation setting that blocks device-to-device traffic.
4. Restart Both Devices
Power cycle the printer and your computer to clear cached network sessions.
5. Assign a Static IP
Set a fixed IP address for the printer in your router to prevent this happening again.
What If It's Still Not Fixed?
If you've worked through every step above and the problem continues, it's worth checking a nearby cause rather than repeating the same steps. The guides below cover the most common related issues.
Frequently Asked Questions
People Also Ask
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Run a printhead cleaning cycle, switch the print quality setting from "Draft" to "Normal" or "High," and check ink levels. Read the full guide →
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Remove and reinsert the new cartridge firmly, then power cycle the printer so it re-reads the ink level chip. Read the full guide →
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Connect via USB for the simplest setup, or add the printer wirelessly through your laptop's printer settings once it's joined your WiFi network. Read the full guide →
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Remove the cartridge, check for tape covering the contact chip, wipe the contacts gently, and reinsert it firmly. Read the full guide →